Hibajer's Privacy Policy
— Your Data, Our Responsibility

We believe your personal data belongs to you. This Privacy Policy clearly states what information we collect, why we collect it, and how we keep it safe.

Last Updated: January 2026
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Your privacy is our priority: Hibajer never sells your personal information to third parties. This policy Terms & Conditions and Responsible Gaming Policyapplies alongside.

How we protect your Privacy Protection do

Six key aspects of Hibajer's privacy protection that every member should know.

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End-to-End Encryption

All your data is protected with 256-bit SSL encryption — from transmission through to storage, security is ensured at every step.

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No Sale of Data

Hibajer never sells your personal data to advertisers or third parties. Your information is used solely to provide our services.

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Right to Erasure

You can request deletion of your data at any time. Barring any legal obligations, your data will be deleted within 30 days of account closure.

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Transparent Data Use

Everything we collect and why is clearly stated in this policy — no hidden agendas, no vague language.

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Regular Security Audits

Our systems are regularly audited by independent third-party security experts. Any vulnerabilities identified are addressed promptly.

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Device Security

From mobile app to web browser — the same level of security is guaranteed across all platforms. We recommend keeping two-factor authentication enabled.

1

What Information We Collect

Various types of information are collected when you create an account and use Hibajer's services. This information is used to improve service quality and ensure your security.

Information collected at registration:

  • Full Name (as per National ID)
  • Date of birth (for age verification)
  • Active mobile number & email address
  • Current address (district and division)
  • Payment account details (bKash/Nagad/Rocket number)

Automatically Collected Information:

  • IP Address & Device Type
  • Browser information and operating system
  • Login time, date, and location
  • Platform activity logs (betting history, transactions, etc.)
  • Cookies & Session Data

Information Collected for KYC Verification:

  • Photo of national ID or passport
  • Selfie photo (for identity confirmation)
  • Proof of address (if required)
We never collect — and never will collect — your password, PIN, or payment app OTP. If anyone asks for this information, it is a sign of fraud.
2

Purpose of Data Collection

Hibajer uses your information only for specific, clearly defined purposes. The key reasons we use your data are outlined below:

Purpose Description
Account Management To secure login, password resets, and account safety
Age Verification To prevent minors from accessing the platform
Payment Processing To process deposits and withdrawals securely
Fraud Prevention To detect and prevent suspicious activity
Service Improvement Analytics to improve user experience
Contact To send important updates, promotions, and support messages
Legal Compliance To comply with applicable laws and regulations
Your information will never be used beyond the purposes stated above. If we need to use it for any new purpose, you will be informed in advance and consent will be obtained where required.
3

Data Retention & Security

Hibajer stores your information with the highest level of security. Our data protection measures are detailed below:

  • Encryption: All data is stored using AES-256 encryption. TLS 1.3 protocol is used during transmission.
  • Firewall: Multi-layer firewall and intrusion detection systems are always active.
  • Access Control: Only authorized personnel can access specific data, and all access is fully logged.
  • Backup: Regular encrypted backups are taken and stored on separate, secure servers.
  • Security Audits: A full security audit is conducted every 6 months by an independent third-party team of experts.
  • Data Breach Response: In the event of a data breach, affected members will be notified within 72 hours.

To further secure your account, we recommend using a strong password, enabling two-factor authentication, and avoiding logging in over public Wi-Fi.

4

Data Sharing Policy

Hibajer never sells your personal information. However, there are limited circumstances where sharing data with third parties may be necessary:

  • Payment Providers: Payment gateways such as bKash, Nagad, and Rocket — only the information necessary to process transactions.
  • Law Enforcement Agencies: When required as a legal obligation upon receipt of a valid court order or government directive.
  • Anti-Fraud Agencies: With regulatory bodies to prevent organized fraud and money laundering.
  • Technology Partners: Cloud service providers used to operate the platform — they are bound by Hibajer's confidentiality agreement.
Before sharing any information with third parties, we ensure they maintain the same standard of privacy protection. All partners we work with are required to sign a data protection agreement.

Your personal information is never shared with advertisers, marketers, or data brokers under any circumstances.

5

Cookies & Tracking Technologies

Hibajer uses cookies and similar technologies on its website and app to help improve your experience.

Cookie Type Purpose Duration
Essential Cookies Login sessions, security tokens Deleted at end of session
Functional Cookies Language preference, theme settings 1 year
Analytics Cookies Understanding page visits and usage patterns 30 Days
Security Cookies Fraud & Bot Detection 7 days

You can disable cookies in your browser, though this may limit some platform features. All cookies except essential ones are optional and can be turned off from your settings.

6

Your Rights

Hibajer believes you should have full control over your own data. Your rights are outlined below:

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Right to Access

You can request to view the information we hold about you. We will respond within 72 hours.

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Right to Data Correction

You can request corrections to any inaccurate or outdated information. This can be done easily through our support team.

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Right to Erasure

You may request deletion of your data after account closure. All data beyond legal retention requirements will be permanently removed.

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Right to Data Portability

You can request an export of your data in an easily readable format (CSV/JSON).

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Right to Object to Processing

You may object to marketing communications or certain types of data processing.

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Right to Restrict Processing

In certain circumstances, you may request that the processing of your data be temporarily suspended.

To exercise any of these rights, email support@hibajer.net or reach us via live chat. Requests will be processed within 30 days of identity verification.
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Children's Privacy

Hibajer strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors.

Age is verified at registration, and a national ID may be requested in suspicious cases. If a minor is found to have created an account, it will be immediately closed and all collected data permanently deleted.

If a parent or guardian believes their child has created an account on Hibajer, please contact us immediately at support@hibajer.net. We will take prompt action.
8

Data Retention Period

Hibajer does not retain your data longer than necessary. Retention periods by data type are listed below:

Data Type Retention Period Reason
Account Information For the duration of active account + 30 days Service Provision & Recovery Options
Transaction records 5 Years Legal & Audit Requirements
KYC Documents 2 years after account closure Regulatory Authority Guidelines
Support Conversations 1 year Service Quality Improvement
Log Files 90 days Security Analysis
Marketing Preferences Until consent is withdrawn Based on communication preferences

Once the designated retention period ends, data is automatically deleted through a secure process or anonymized by removing all identifying information.

9

Policy Updates

Hibajer may update this Privacy Policy from time to time. Changes may be necessary to reflect service improvements, legal requirements, or new technologies.

  • You will be notified via your registered email and in-app notifications before any significant changes take effect.
  • The date of any change will be noted at the top of the page as "Last Updated".
  • Continued use of the platform after any changes constitutes acceptance of the updated policy.
  • For significant changes, a minimum of 14 days' notice will be given before they take effect.
We recommend visiting this page regularly. Enable notifications to stay updated on any changes to our policy.
10

Contact

If you have any questions about this Privacy Policy or any requests regarding your data, please get in touch with us:

  • Email: support@hibajer.net
  • Live Chat: Click the chat icon in the bottom-right corner of the platform
  • Response time: Up to 72 hours by email, within 5 minutes via live chat

To file a formal data protection complaint, please contact our support team. We take every complaint seriously and aim to respond within the stipulated timeframe.

Warning: Hibajer representatives will never ask for your password, OTP, or banking details over phone or message. If you receive any such communication, please notify us immediately.

Trusted Platform Play with Peace of Mind

Your data is completely secure at Hibajer. Register today and become part of Bangladesh's most trusted online gaming platform.

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